Privacy
What we collect
Only what you tell Teli or enter in the quote form: your name and role, your work email, your company, the service address you’re shopping for, an optional phone number, and the details of what you need (your chat with Teli). If you give a work email, Teli may look at your company’s public website to understand what the business does, and she checks the service address against a public address database so the carriers get it right. We don’t run third-party advertising trackers.
Counting visits
We count visits with a first-party tool that uses no cookies and does not follow you to other sites. While you are here, your browser also remembers which page you arrived on and where you came from, so that if you send a request we know how you found us. That note is cleared when you close the tab.
Why we collect it
To package your request and get you real quotes from the carrier and provider partners in our network. That’s the entire purpose. We don’t use your information for anything else.
Who sees it
The carrier or provider partners needed to quote your specific request, and Glen. That’s it. We do not sell your data, rent it, or add you to a marketing list. Your contact info goes to the rep attached to your quote and nowhere else.
The chat session
So you can pick up an unfinished conversation, your browser stores a session ID, and we keep the in-progress chat for about seven days before it expires automatically. If you give us an email but don’t finish, Teli may send you one follow-up email so you can resume or wrap up by reply. You can ignore or opt out of it.
Keeping and deleting
Completed intakes are kept as ordinary business records. Want to see what we have, or have it deleted? Email glen@telehance.com and we’ll handle it.
Cookies
No advertising cookies. The only things stored in your browser are the chat session ID described above and the how-you-found-us note, which lasts until you close the tab.
Changes
If this changes, we’ll update the date at the top.